Elite Resolutions – Responsible public adjusters.

Frequently Asked Question

You are here because you may need a Public Adjuster. A reliable one. If you are a restoration contractor, business owner or homeowner, you are at the right place.
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Most common general questions

Monday to Friday, 8:30 AM – 5 PM EST

This varies from claim to claim and is dependent on many factors.

However, we do follow up with your insurance company on a weekly basis to make sure your claim does not go untouched.

We also do our part to make it as easy and as stress-free as possible.

Your claim is important and we work around the clock to make sure your claim is taken care of. At least once a week, we are following up with your claim. Most of the time, we are waiting for your insurance company to proceed with the next steps.

You can reach us through email, phone or text. However, the best method to get your questions answered would be through our email – claims@eliteresolutions.com.

Of course! We would be more than happy to. Please send us an email at claims@eliteresolutions.com.

Sure you can. As long as you disclose this information to the potential buyer, as long as the claim occurs and/or is filed while you are the owner of the home, those claim proceeds will be paid to you upon conclusion of that claim.

Absolutely you can. Your best bet is to call your insurance agent so that they can process the policy cancellation and shop for a new one immediately.

A copy of your Declarations Page is by far the most important piece of document we need for our file. Any letters or emails that have been sent to you by your insurance company would be greatly appreciated. Also, any repair invoices, proposals or contractor reports help us a great deal in getting your claim resolved.

Appraisal and mediation are alternative dispute methods provided in your policy that allow us to  get you more money for your claim after you’ve received an undisputed payment. Our process usually begins with trying to work with your insurance company on a supplemental payment, then depending on your policy, we will try to proceed with either appraisal or mediation.


Appraisal – We send an appraisal request to your insurance and they have 20-days to respond either with their appraiser or with a rejection. If they accept our appraisal, an appraisal inspection date will be decided and both the insurance company’s appraiser and our appraiser will go out to your property to reinspect. Afterwards, the two appraisers will create their own estimates and negotiate an amount. If the appraisers cannot come to an agreement, an umpire will need to be involved and another inspection will be scheduled where the umpire will assess the damage firsthand and determine the amount it would take to fix the damage.


Mediation – We file for mediation through the state. It takes about 30-days for us to receive contact from a state-appointed mediator. A mediation date is scheduled and is usually conducted by Zoom or sometimes by phone. The mediation is attended by your public adjuster, yourself, the state-appointed mediator, and an insurance representative. Your public adjuster will give you a call 15-30 minutes from the scheduled time of the mediation and prep you. 

Your mortgage company has to be on the check by law. Your insurance company cannot release a check without your mortgage company on the check.

The process of getting your check endorsed varies by mortgage companies, but the first step will be to reach out to them. The important thing is to have the adjuster’s worksheet to show the mortgage company so that they can get the check released. Depending on what your mortgage company requests, we will do our best to help you through that process.

We recommend waiting till your claim is closed to start major repairs. If you have already received an initial payment from your insurance, minor repairs would be ok. However, if you begin major repairs such as replacing your whole roof, all the floors, etc., then the estimate we provided to your insurance becomes null and you would need to provide your insurance with receipts of repairs.

Yes! Please email us at claims@eliteresolutions.com or give us a call at 813-867-2420.

Commercial claims questions

If you have any questions please email us at claims@eliteresolutions.com or give us a call at 813-867-2420.

Contractor questions

If you have any questions please email us at claims@eliteresolutions.com or give us a call at 813-867-2420.

public adjuster tampa

Ruben Delgado


After 15 years working as a Maintenance Mechanic, I decided to make a change and started working with estimates for a Public Adjuster firm.

In February 2021 I obtained my Florida All Lines Adjuster License so I could help directly to the customer.

My mission is to be able to help each client in their losses and to get the right amount on each claim. I am very perfectionist in everything I do, and I love it.

I like baseball, mountain bike, but what I like the most is spend time with my son and my wife.


(407) 719-4233

Aaron elite resolutions public adjuster

Aaron Green


Aaron has over 12 years of experience as an independent adjuster representing insurance companies in both residential and commercial claims.

He is now using his experience as an independent adjuster to represent homeowners and business owners during the claims process.  

He will use his expertise and insider knowledge of the insurance industry to ensure every claim he works receives a fair settlement and is treated as a priority by the insurance company. 


(832) 284 – 5896

joe public adjuster texas elite resolutions

Joe Oberlender


Hi there! I’m Joe Oberlender and I’m obsessed with all things that involve improving the lives of my family and clients. Texas born and Alaskan raised; Top interests include, snowboarding, hockey, fishing, climbing, mountain biking, and whatever else my amazing wife and three boys can come up with to do together.

Since 2013,I have been owner of a Florida State Certified Residential General Contracting company. Where I’ve focused my time on quality and empathy for clients while restoring homes on insurance projects. While in industry my biggest accomplishment has been growing a good network of people and continued education, which in turn, helps everyone in an ever-evolving way.

Since February of 2021, I have my Florida All Lines Adjusters License. With this license, connecting with the right teams of professionals. I hope to help many more home and business owners through the treacherous world of the claims process with their best interests in mind.


(321)  213-8074

Milan Kostic


Milan started his Marketing career in an SEO agency after that he spent some time as a digital account manager for large corporate clients in the Balkan region.

After he founds out that he wasn’t born for
a 9-to-5 grind lifestyle, Milan quit his job, started working as a freelancer and moved to Vietnam.

After a while Milan met Vince on UpWork and they began to expand Commercial Commercial Claims Advocate to the level on which it is now. Now the beautiful story continues with Elite Resolutions. 


(813) 867-2420

Nicolas Alzate public adjuster elite resolutions

Nick Alzate


Nicolas graduated with an Engineering degree and has over 8+ years of experience in the construction industry. 

He transitioned to the claims handling industry to fight many injustices he witnessed throughout New Jersey after Hurricane Sandy. He is very passionate about making insurance companies keep their promises.

Nicolas loves to travel and experience different cultures. He even used to be an amateur boxer. Books are an important part of his life. Philosophy especially.

When we talk about life goals, Nico would love to have a nonprofit internship/mentorship placement and personal financing for underprivileged youths.


(941) 307-4976

public adjuster marketing

Nemanja Milivojevic


Nemanja got into Marketing as an organizer and promoter of parties and small music festivals in Serbia. Until recently he was advertising manager in HomePage agency. His responsibility was digital campaigns for big corporations like Coca-Cola, Philip Morris, British Council, Nike, etc for the Balkan region. 

Dj-ing is his passion, so occasionally he plays music at various Techno parties. More than anything else he loves his girlfriend and his dog Joker (By NBA MVP Nikola Jokic). His favorite sports player is, of course, Novak Djokovic. 

Nemanja is responsible for all of the Elite Resolutions content and advertising.


(813) 867-2420

tammy elite resolutions public adjuster

Tammy Guidry


Tammy graduated from the University of Texas at Dallas with a Bachelor of Science in Biology.

She has lived in Japan for 3 years but has now moved back stateside. She hopes to one day move back overseas to travel and experience different cultures.

When Tammy isn’t working, she is binging TV shows with her cat and 2 bunnies.


(423) 712 – 1261

public adjuster Miami

Andy Orozco


Andy has over 2+ years of experience in handling claims, backed by a team with over 13 years’ hands-on experience;

He also barely survived Hurricane Andrew as a young child, which destroyed his home but provided him the compassion and the fuel to his drive for his client’s success. 

With firsthand knowledge personally and professionally, he specializes in residential and commercial claims of all sizes.  Rest assured Andy and his team will handle your claim with the care and diligence required should your property suffer any damage.  


(786) 307-1233

vince perri commercial claims advocate

Vince Perri


Vince has over 13+ years of experience in handling claims. He also has the largest public adjuster community on YouTube that comes to Vince for guidance and advice!

He mentors and educates public adjusters across the country, all while specializing in large residential and commercial insurance claims – in Florida, Texas, and California.

He and his team will take care of your property or properties of your clients in case that any damage occurs.


(813) 438-4551